Business

McKesson Quest for Quality Award Affirms Memorial Hermann Greater Heights’ Journey to High Reliability Care


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By James T. Campbell | July 28, 2016

When Susan Jadlowski, Sr. Vice President and CEO, Memorial Hermann Greater Heights Hospital, recently walked on stage to accept the award for her hospital being a finalist for the American Hospital Association’s (AHA) McKesson Quest for Quality Prize®, she was “Greater Heights and Houston proud” as hers was the lone Houston hospital to earn the recognition.

“It was an incredible moment for me,” said Jadlowski, recalling the Health Forum/AHA Leadership Summit in San Diego, California recently. “I was thinking about all the hard work and dedication that our physicians and staff expend daily to keep our patients safe to make this journey to becoming a McKesson Quest for Quality finalist possible.”

The AHA-McKesson Quest for Quality Prize is presented annually to honor leadership and innovation in quality improvement and safety. The prize is supported by a grant from the McKesson Corporation.

“As health care continues to transform, improving the quality of care and patient safety is more important than ever,” said John Hammergren, chairman and CEO, McKesson Corporation. “The leadership and innovation that these award-winning organizations have demonstrated will help improve health care quality and patient care throughout the field.”
Memorial Hermann Greater Heights earned recognition as an AHA McKesson Quest for Quality finalist by demonstrating a tireless “organizational commitment to and progress in achieving quality, safety and effective, efficient, timely and patient-centered care” – the criteria required to be met to even be considered for the award.

Rick Pollack, AHA’s president and CEO, applauded McKesson Quest for Quality Award winners and finalists asserting that: “These hospitals have made remarkable strides in the quality of their patient care and they did so because they were committed to excellence. The entire hospital field can learn from the lessons demonstrated by the hard work of these hospitals, their boards and employees.”
The goals of the AHA’s McKesson Quest for Quality Prize are to raise awareness of the need for a hospital-wide commitment to highly reliable, exceptional quality, safe, patient-centered care; reward successful efforts to develop and promote a systems-based approach toward improvements in quality of care; inspire hospitals to be leaders in improving the health of their communities while enhancing outcomes and the experience of care for patients and reducing per capita cost of care; and communicate successful programs and strategies to the hospital field.
For years, Memorial Hermann Greater Heights physicians and staff have enthusiastically embraced the high reliability mission to keep patients safe by working meticulously to foster a culture of safety.

“We are grateful that the AHA recognized our journey to high-reliability care as it confirms that our hospital is not only a Houston leader, but one of the nation’s leaders in implementing innovative patient safety and quality programs,” Jadlowski said. “It is my hope that our physicians and staff share my pride in receiving this honor as they are the ones on the frontlines daily providing high quality and safe care to our patients. I also want to thank the Greater Heights community for making us their hospital of choice. We take that responsibility seriously and we want to demonstrate it every time they come through our doors for care.”

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