President’s Perspective

Extending care beyond hospitals and clinics


William F. McKeon is the president and CEO of the Texas Medical Center. William F. McKeon, President and CEO of the Texas Medical Center (photo: Mark Mulligan/Houston Chronicle)
By William F. McKeon | July 30, 2018

As patients, when we’re asked to evaluate our health care, we think about our interactions with the medical personnel who treat us and the facilities we visit. But we also think about things that don’t have a lot to do with medical care. We value doctors’ offices that make it easy to get an appointment. We want facilities near home or work that offer ample parking. And when we show up, we don’t want to spend an inordinate amount of time in the waiting room.

Health care organizations today have placed a renewed emphasis on customer satisfaction, so they’re working to address these concerns and more. They remind patients of their appointments through email and text messages. They’re making it easier for patients to see test results and other records online. All these enhancements increase patient satisfaction with health facilities. But what’s next?

Today, a hospital, clinic or doctor’s office is usually the hub of your medical information. It’s where you go to find out the status of your health and the progress of your recovery. But imagine a future in which your smartphone serves as the “router” for all your medical information, thanks to connected sensors, real-time data transmission and artificial intelligence that can detect a condition before you (or even your doctor) can recognize it.

These capabilities actually exist today. As we move forward, our goal is to integrate these technologies to create a seamless network of care that extends beyond our hospitals and clinics, directly to our patients when they return to home and work.

America’s 65-and-over population is projected to nearly double over the next three decades. We must find new ways to connect with these patients and provide care for them in the comfort of their homes. The connected future promises to bring us enhanced care that ultimately makes us healthier—and works better for patients and providers alike.

William F. McKeon
President and Chief Executive Officer
Texas Medical Center

Tags | , ,



Social Posts

profile_image

BCMHouston

@bcmhouston

RT @TXMedCenter: August is National Immunization Awareness Month. Last year, a #TMCPulse story asked: Is #Texas poised for a #measles outbr…

7 mins ago
profile_image

Rice University

@RiceUniversity

RT @RiceUNews: “As early childhood educators, we know that children look to us as helpers and desperately need opportunities to engage in m…

12 mins ago
profile_image

TexasHeartInstitute

@Texas_Heart

Celebrating #NHCW18, @Texas_Heart is a proud member of the @WomenHeartOrg National Hospital Alliance so that #heartdisease patients in every community have access to information, education, and patient support services. https://t.co/pQNdoz1Yag https://t.co/T95vazvZQC

18 mins ago
profile_image

Houston Methodist

@MethodistHosp

.@usnews has once again recognized @MethodistHosp as one of the nation’s best in providing exceptional patient care. See how the No. 1 hospital in Texas treats patients differently. → https://t.co/AFaQv9VqNU https://t.co/RksqZehwN0

33 mins ago
profile_image

BCMHouston

@bcmhouston

RT @bcm_careerdev: Thanks @immatics for providing @bcmhouston PhD students exposure to #immunotherapy research careers #BCMjobshadow2018 ht…

36 mins ago
profile_image

MD Anderson Cancer Center

@MDAndersonNews

Diagnosed with #heartdisease and #lungcancer within weeks of each other, Everette Gardner Jr. found success in managing both, thanks to @MaraAntonoff’s guidance: https://t.co/2jeLw9mnIH #LCSM #CancerMoonshot #endcancer https://t.co/6BhrU7A9Q8

42 mins ago
profile_image

UTHealth

@UTHealth

RT @abc13houston: If you’re the parent of a child with a significant health issue, back-to-school is about more than school supplies or a n…

42 mins ago
profile_image

UTHealth

@UTHealth

RT @abc13houston: BACK TO SCHOOL HEALTH: Getting your child ready for school requires more than supplies. What about immunizations? Use #UT…

42 mins ago
profile_image

BCMHouston

@bcmhouston

Headphones are showing up on back-to-school lists more and more, but could these earbuds cause permanent harm? https://t.co/gLA1azijPB #hearing

48 mins ago
profile_image

University of Houston

@UHouston

RT @UHhousing: We'll be sharing #CougarMoveIn tips all week! First things first, confirm your move-in date and time. We even have a printab…

1 hour ago
profile_image

University of Houston

@UHouston

RT @UHCOE: Who has a question for Stephanie Rice this Friday? DM or email us at coecomm@uh.edu. What should @UHCOEDean McPherson ask during…

1 hour ago
profile_image

University of Houston

@UHouston

RT @UHOteam: THAT’S A WRAP! 🤩We want to thank our students and staff for making this summer so memorable!! We can’t wait to see y’all aro…

1 hour ago
profile_image

CHI St. Luke's Health

@CHI_StLukes

.@USnews has ranked Baylor St. Luke’s #2 in Houston and #4 in Texas! We also rank nationally for Cardiology, Neurology & Neurosurgery, and Gastroenterology & GI Surgery, and we’ve received High Performing Hospital ratings in 10 categories. Full details at https://t.co/0lOU3I9Szu https://t.co/zsmdRp5sms

1 hour ago
profile_image

MD Anderson Cancer Center

@MDAndersonNews

We are honored to receive this distinction. #besthospitals #endcancer https://t.co/xsJ6CziuQH

1 hour ago
profile_image

Texas Children's

@TexasChildrens

Join Dr. Srivaths and American Kidney Fund at noon for a webinar about kidney disease in children. Learn more: https://t.co/aMBUI5uIst https://t.co/HRSYRtq0Qe

1 hour ago